42/11 Subhash Nagar Gurgaon 122001 9.00 am - 9.00 pm
info@mountainstar@gmail.com +91- 7060382012

Refund Policy

This Refund Policy describes the terms and conditions under which Mountain Star Official Private Limited ("us", "we", or "our") offers refunds for purchases made through our services or website.

Subscription Services

All subscription payments are non-refundable. Once a subscription is purchased, it cannot be refunded. However, customers have the flexibility to cancel their subscription at any time, and the service will continue until the end of the billing cycle. No further charges will be incurred after the cancellation.

IT Development Solution Projects

Payments for IT development solution projects are non-refundable. Customers have the option to cancel the service at any time, but no refunds will be issued for the amount paid. However, any remaining balance can be used for future services or projects.

Physical Goods

For physical goods, we offer a refund or exchange option in the following circumstances:

Digital Services

Payments for digital services, including but not limited to software licenses, digital downloads, and online courses, are non-refundable. Customers are responsible for ensuring compatibility and suitability before purchasing digital services. In the event of technical issues or problems with accessing the digital content, customers may contact our support team for assistance.

Custom Orders

Custom orders, including personalized or made-to-order items, are non-refundable. Once production has commenced on a custom order, it cannot be cancelled or refunded. Customers are responsible for providing accurate specifications and approving designs before production begins.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at info.mountainstar@gmail.com.