42/11 Subhash Nagar Gurgaon 122001 9.00 am - 9.00 pm
info@mountainstar@gmail.com +91- 7060382012

Terms and Conditions - Product Returns Policy

  1. Returns Policy Overview: Mountain Star Official Private Limited ("Mountain Star", "we", "us", or "our") values customer satisfaction and aims to provide high-quality products. Our returns policy outlines the conditions under which products can be returned for exchange.
  2. Return Eligibility: We only accept returns for products that are defective or received by mistake. To be eligible for a return, the product must be unused and in the same condition as received, with all original packaging and tags intact.
  3. Return Process: Customers must initiate the return process within [X] days of receiving the product. To initiate a return, please contact our customer service team at info.mountainstar@gmail.com or call us at +91 7060382012. Upon approval, customers will receive instructions on how to proceed with the return.
  4. Proof Requirement: For all return requests, customers must provide clear and unedited unpackaging videos and photos demonstrating the product's defect or the receipt of the wrong product. The video and photos must clearly show the product code, printed slip number, order ID, and all relevant details. Failure to provide adequate proof may result in the rejection of the return request.
  5. Return Verification: Upon receiving the proof of the defect or wrong product, our team will verify the claim and assess the eligibility for return. If the return is approved, customers will be notified of the exchange process.
  6. Exchange Process: Approved returns will be exchanged for the correct product or a replacement for the defective item. Exchanges are subject to product availability. If the requested product is out of stock, customers may choose an alternative item of equal value or receive a refund.
  7. No Return Policy: Please note that Mountain Star Official Private Limited operates on a strict no-return policy for reasons other than product defects or receipt of the wrong item. We do not accept returns for reasons such as change of mind, dislike of the product, or incorrect size selection.
  8. Full Video Requirement: All unpackaging videos submitted as proof must be unedited and without any cuts or alterations. Videos must be of sufficient quality and clarity to clearly demonstrate the product's condition and relevant details.
  9. Agreement to Terms: By purchasing products from Mountain Star Official Private Limited, customers agree to abide by these terms and conditions regarding product returns.
  10. Contact Us: For any questions or concerns regarding our returns policy, please contact us at info.mountainstar@gmail.com or call us at +91 7060382012.